Need help? Contact founders@krewva.com with your app version, iOS version, and the steps that caused the problem. Do not email passwords, sign-in codes, payment details, or private conversations.
Set up the keyboard
- Install Krewva and sign in.
- Open iPhone Settings → General → Keyboard → Keyboards → Add New Keyboard, then add Krewva.
- Enable Full Access when you want online features. iPhone controls this permission in Settings; keyboard access and AI-processing consent are separate.
- Return to Krewva and review the AI-processing consent before using AI drafts. Selected context is sent only for the feature you choose.
Draft a reply
In Krewva Settings, select Replay Tutorial to review the flow. After adding the Krewva shortcut, open iPhone Settings → Accessibility → Touch → Back Tap → Double Tap → Shortcuts → Krewva. Open a conversation, select Krewva with the globe key, and then use Back Tap to request a draft. Krewva may take one fresh image of the current conversation on your screen and use selected personalization context after consent. Review the three choices, edit if needed, and insert only the one you choose. Krewva never sends the message automatically.
Back Tap and Replay Tutorial do not grant permission to send a message.
Voice Input and spoken intent
Voice Input is dictation: it turns permitted speech into text. Intent uses what you mean, together with the current conversation, to prepare one message. This is the updated iPhone Intent preview; availability depends on your build. It describes the intended flow, not a confirmed app release.
- Open the current conversation’s text box and tap Intent on the Voice keyboard.
- Krewva captures a fresh image of the current conversation on your screen.
- Say what you mean. Krewva transcribes your spoken meaning.
- The conversation context and your meaning are used together to generate one message.
- That message is inserted into the active app’s text box.
- The keyboard returns to the Voice / Intent buttons. Review and edit the inserted message, then send it yourself in the conversation app.
Each Intent is for one request, not a global or Contact Intent. There is no transcript panel, Draft-tab detour, or three-reply selection. If capture or processing fails, do not assume insertion succeeded; check the text box and the troubleshooting guidance below before retrying.
Voice Input is subject to the current Terms and Privacy disclosures and requires microphone permission. Audio goes directly to a transcription service, not to the Krewva backend. AI draft processing also requires its own consent and may use selected third-party AI processing.
If something is not working
- No draft: check your network connection, sign-in state, AI-processing consent, and Full Access. Retry when the connection is available.
- Permission problem: check Krewva's keyboard permission in iPhone Settings. Check microphone permission separately if you use Voice Input.
- Back Tap problem: confirm the gesture is assigned to Krewva, then use Replay Tutorial to review the steps.
- Usage limit: if Krewva shows that a quota is exhausted, wait for the reset shown in the app or contact support. Do not include account secrets in email.
Personalization, privacy, and deletion
In Reply History, retention can be set to 7, 30, or 90 days or Forever. Writing Samples includes Learn from recent captures and lets you clear writing samples. Relationship Graph lets you delete one or all local contact and memory records. Pausing Learn from recent captures does not erase existing records. Contact profiles and objectives are not automatically age-pruned. Changing an Objective or its pace can clear the associated AI Impression. Clearing local personalization is not account deletion.
For account deletion, access, correction, export, or other privacy help, contact founders@krewva.com. Account deletion has a 30-day cancelable grace period. Separate billing or legal records may remain for their required lifecycle.
Billing
Manage billing through Settings → Billing. For a billing question, contact founders@krewva.com. Never send payment details or sign-in codes. Krewva support does not promise a particular refund outcome.
Read the full Privacy Policy for data categories, third-party processing, retention, and your choices.
For practical data controls and request options, see Your data. Your choices..